Tier 1 Technical Support
Quick fixes, clear triage, and smart escalation — we keep your customers moving.
Scope
- Password resets, account unlocks, basic configuration
- Knowledge base‑guided troubleshooting & ticket notes
- Bug reproduction and clean escalation to Tier 2
- Coverage windows aligned to US/UK/AU time zones
Tooling
We work in your helpdesk (Zendesk, Freshdesk, Intercom, HubSpot, Jira Service Management) with strict SLA tracking.